While many Quality Management Systems advertise measuring quality at the component level, none actually do. If you are not a believer, find and watch YouTube demos from your favorite QMS or Warranty vendor and you’ll soon find that this feature is not really offered. The closest feature I’ve found is engineering reliability data that can be incorporated into the Warranty Analysis, but this is not based on field quality analysis, it is based on experimental engineering results and Weibull analysis. This type of analysis does not predict or even correlate to field results on large field issues otherwise the product would not ship because it predicted significant problems. If the analysis predicted correctly, products with major quality issues would not ship until the problems are resolved.
While GradeQ analyses quality by product like other vendors, GradeQ’s analysis is performed at the lowest levels providing a holistic view of each component and the products that use them. How is component quality helpful? If you’re an mechanical engineer, for instance, wouldn’t it be helpful to know how your custom bearing you spent 3 months designing performed across the 17 different products that use it? If you’re VP of Product Development, wouldn’t it be helpful to know the new alternator added to your high end, most reliable product fails 5 times more often than other products? With GradeQ, you will not only be able to view this data and know how components performs across products, GradeQ will calculate ROI for each component and highlight the components that are negatively impacting your customers the most. If a quality problem only affects one model of one product, you’ll be able to identify those types of issues as well.
The industry standard practice of measuring product quality completely masks field problems. This type of calculation averages out problems and prevents manufacturers and consumers from finding out about issues until it is too late and costs are high. This affects every manufacturer and every customer but it doesn’t have to. GradeQ finds quality issues when products first go into production, not 5 years later.
Identifying quality issues at the component level also naturally addresses other factors that affect problem resolution such as accountability, justification, and early warning. GradeQ is the gateway to quality.